Driving Innovation in Automotive Accessories
Canada, Automotive & eCommerce
Company Overview
Action Trucks, a prominent name in the automotive and eCommerce industries, has been driving excellence for over 40 years. With more than 30 retail stores across Canada and a robust online presence, the company delivers a seamless customer experience supported by innovative solutions such as installer management systems, order management, and tracking.
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Company Revenue
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Years in Business
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Products Sold Monthly
Problem
Action Trucks, a $100M+ Canadian automotive accessory company with over 40 years in business and a network of 30+ retail stores, faced challenges in managing their internal operations and providing seamless customer experiences. They sought to modernize their processes by building web technology for internal operations and enhancing their online and in-store service experience.
Our Solution
Cosnet collaborated with Action Trucks to develop web technologies for internal operations and improve customer-facing systems.
Key Features Implemented
1. Installer Management System:
- Easy Booking System: Enabled clients to schedule installation appointments based on part compatibility and vehicle needs.
- Real-Time Installer Availability: Allowed customers to view and book available time slots, ensuring smooth scheduling.
2. Order Management and Tracking:
- Real-Time Order Tracking: Provided live updates on parts availability and installation progress.
- Efficient Communication: Integrated a system connecting customers, installers, and support staff for seamless communication.
3. Analytics and Business Insights:
- Comprehensive Reports: Delivered detailed insights into popular products, customer preferences, and installer performance.
- Data Visualization: Used visualization tools to simplify the interpretation of business analytics for informed decision-making.
4. Technology Stack:
- Developed using Dot Net Core, Angular, and Cloud Technologies for scalability and reliability.
Let’s Join Hands!
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Cosnet’s solutions helped Action Trucks enhance operational efficiency, improve customer satisfaction, and strengthen their market position.
Key Achievements
1. Key Achievements:
- The installer management system simplified appointment bookings and real-time tracking for customers.
2. Improved Customer Satisfaction
- Enhanced communication and seamless processes resulted in better user experiences.
3. Data-Driven Insights:
- Action Trucks leveraged analytics to identify trends and optimize their product offerings and marketing strategies.
Current Status
Action Trucks continues to thrive as a trusted name in the automotive accessory market. With improved internal operations and enhanced customer-facing systems, they’ve established themselves as a leader in the industry, providing exceptional service to customers across Canada.
Key Takeaway
By combining cutting-edge web technology with customer-focused processes, Cosnet helped Action Trucks revolutionize their operations and deliver a superior shopping experience.
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