01
Manual, error-prone processes
Manual workflows led to inefficiencies, increased human error, and slow service delivery.
Case study · Logistics & freight
Automating freight operations for a fast-scaling logistics platform.
Cosnet built an automated Operation Management System (OMS) that digitised Trukkin’s manual workflows — reducing errors, accelerating job processing, and enabling expansion across 10+ countries.
Web applicationOperation managementAutomationAnalytics
30%
Time saved
40%
Efficiency gain
10+
Countries served
ClientTrukkin
IndustryLogistics & freight
ServicesWeb & mobile · OMS · Automation
RegionMiddle East · 10+ countries
The challenge
The friction behind manual operations.
We mapped the operational, tracking, scaling, and data constraints before defining the platform.
02
No centralised system
The lack of a centralised system made real-time tracking difficult, hurting transparency and customer satisfaction.
03
Hard to scale
Without automation, scaling operations to meet rising market demand was slow and costly.
04
Limited insight
Weak data analytics limited operational visibility and market forecasting.
Our solution
An automated Operation Management System.
By automating and digitalising operations, Trukkin reduced errors and accelerated delivery end to end.
01
Digitised operations
We automated and digitalised core operations, cutting manual errors and accelerating job processing across the workflow.
02
Real-time tracking
Centralised, real-time visibility across jobs, transporters, and shipments improved transparency and coordination.
03
Built to scale
The platform enabled rapid expansion into new markets — serving more customers and drivers across 10+ countries.
04
Actionable analytics
Operational dashboards surfaced the insights teams needed for efficiency and forecasting.
Impact & results
Faster operations, measurable gains.
Digitising the operation delivered efficiency and growth Trukkin could measure.
01
30% time saved
Automation reduced turnaround times across the operation.
02
40% more efficient
Overall operational efficiency improved significantly after roll-out.
03
Scaled to 10+ countries
Transporters, brokers, and shippers reported higher efficiency and profitability as Trukkin expanded internationally.
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