We build AI-powered law firms.
Your firm already spends to make the phone ring. We build the system that makes sure those inquiries get answered, qualified, booked, followed up and converted — 24 hours a day — and then we run it for you.
Most firms don't have a marketing problem. They have a revenue leak.
Lead volume, after-hours calls and follow-up demands exceed the capacity of even a strong team. The result is revenue that was already paid for, quietly disappearing between the first call and the signed engagement.
The call nobody answered
Advertising spend generates calls during hearings, at lunch, at 7 PM and on Saturday. Voicemail is where a motivated prospect becomes a competitor's client.
→ AI ReceptionistThe callback that came too late
Speed-to-lead decides who gets hired far more often than who is the better lawyer. A four-hour callback loses to a four-minute one.
→ AI Receptionist + SchedulerIntake that depends on who picks up
Different staff ask different questions. The attorney gets an inconsistent file, and unqualified callers still reach their desk.
→ AI Legal Intake SpecialistInterest that never became a booking
The prospect was ready. The back-and-forth to find a slot gave them time to call the next firm on the list.
→ AI Appointment SetterLeads nobody continued working
No-shows, incomplete intake, unsigned agreements, missing documents. The money isn't only in missed leads — it's in the ones already in your pipeline.
→ AI Follow-Up & Conversion AgentNo way to see any of it
Staff say they're following up. The owner can't verify it. Without visibility there is no way to manage the funnel — only to hope.
→ AI Operations CoordinatorWhat is your revenue leak actually worth?
Move the sliders to your firm's numbers. This models the revenue attached to inquiries that are never answered live and never recovered — the gap the front office system is built to close.
Assumes the system recovers 70% of currently unanswered inquiries — after-hours, overflow and missed calls that are answered, qualified and booked instead of going to voicemail. Your own numbers replace these assumptions during the audit.
per year, from inquiries your firm is already paying to generate but is not currently capturing.
Calculated for U.S.-based law firms. All figures are in U.S. dollars and the model reflects U.S. matter economics, intake benchmarks and advertising costs; firms outside the United States should treat the output as indicative only. This is a planning model built from the inputs above, not a guarantee or a projection of results. Actual outcomes depend on your practice area, lead quality, matter economics and how consistently the workflow is followed.
Every front-office job, given an agent that owns it.
We don't sell bots. We take each aspect of how a matter reaches your firm and hand it to an agent with defined scope, approved language, escalation rules and a measurable outcome — then connect them into one system.
AI Receptionist
Answers every call 24/7, identifies caller type, routes existing clients, opposing counsel and courts correctly, transfers on your rules, and logs a summary of every conversation.
AI Legal Intake Specialist
Runs your approved, practice-area-specific intake on every new matter. Captures the facts, applies your screening criteria, flags urgency and jurisdiction, and routes conflict names to your process.
AI Appointment Setter
Puts qualified prospects straight onto the right attorney's calendar while they're still on the phone — with confirmations, reminders and rescheduling handled automatically.
AI Follow-Up & Conversion Agent
Works every lead until it reaches a disposition. No-show reschedules, incomplete intake reminders, unsigned retainer chases, cold-lead reactivation — by SMS and email, on your cadence.
AI Client Concierge
Handles the repetitive administrative questions from existing clients — office details, appointment info, document instructions, portal help — and routes anything requiring judgment to your team.
AI Document & Retainer Assistant
Chases the missing pieces that stall a matter — signatures, ID, records, forms — with approved secure links, neutral reminders and clean escalation the moment a human is required.
AI Executive Assistant
Gives partners their hours back — inbox triage, meeting prep, call and matter summaries, scheduling coordination, task creation and a daily brief. Low-value admin off a high-value calendar.
AI Operations Coordinator
The management layer. Monitors intake bottlenecks, overdue follow-ups, handoffs and exceptions, and surfaces where work is stuck — so the funnel is managed with evidence, not assumption.
From first contact to signed client.
Individually, these are useful tools. Connected — with one data model, one escalation policy and one report — they become the firm's revenue operating system.
Inquiry arrives
Call, form, chat or referral — any hour, any channel.
Answered & classified
New prospect, existing client, counsel, court or vendor.
Structured intake
Your approved questions, by practice area, every time.
Qualified & flagged
Screening criteria, urgency, jurisdiction, conflict names.
Consultation booked
Right attorney, right calendar, confirmed and reminded.
CRM record created
Contact, matter, transcript and summary written back.
Follow-up runs
Reminders, no-show recovery, documents, retainer chase.
Engagement signed
Status tracked to signature — not to "we called them".
Client onboarded
Welcome sequence, expectations, next steps, portal access.
Client service
Approved administrative answers; judgment escalates.
Exceptions escalate
Distress, emergency, ambiguity — routed to a person.
Reported & tuned
Conversion dashboard, monthly optimization, changes shipped.
Three ways to run it. Your call, not ours.
Legal work is emotional and reputational. You decide where the AI stops and a person starts — and you can change that boundary at any point without rebuilding anything.
Overflow
Your staff stay primary. The system covers what they can't — missed calls, after-hours, weekends, holidays and peak overflow.
- Lowest-change starting point
- Recovers the after-hours gap immediately
- Nothing about your current process changes
- Ideal for firms with strong intake and a coverage problem
Hybrid
The system answers instantly on every call, captures the essentials, then transfers qualifying, urgent or distressed callers to your team with context already gathered.
- Zero-wait answer on every inquiry
- Staff receive warm, pre-qualified conversations
- Empathy and judgment stay human
- Escalation rules written and approved by your firm
AI-first
The system owns reception and complete intake end-to-end, escalating only on your defined exceptions. Your team works from booked consultations and finished files.
- Maximum capacity release
- Consistent intake on 100% of matters
- Scale lead volume without adding headcount
- Best after a hybrid period has proven the scripts
An answering service sells coverage. We sell intake performance.
Most vendors in this category bill you for minutes and hand you a message. That is a cost line. What a firm actually needs is a measurable improvement in how inquiries become clients.
Answering service / point tool
What the market usually sells
Priced per minute or per call, so volume punishes you.
Takes a message. The follow-up is still your team's problem.
Generic script, not your firm's screening criteria.
Doesn't touch your CRM or case management system.
Reports call counts. Says nothing about conversion.
You own the integration, the workflow and the maintenance.
Cosnet Legal Front Office AI
A managed revenue operations system
Fixed implementation and subscription with a defined usage allowance — costs you can plan.
Carries the matter forward: intake, booking, reminders, documents, retainer chase.
Practice-area intake modules built on your approved questions and screening rules.
Writes to your CRM and case management system — contact, matter, transcript, summary.
A conversion dashboard: response time, qualified leads, booked, shown, signed.
We architect, integrate, train, monitor and optimize it. One accountable relationship.
Intake logic that knows what to ask.
A personal injury call and an estate planning call are not the same conversation. Each practice area gets its own approved intake module — questions, screening criteria, urgency flags, routing and follow-up cadence.
A proven suite, assembled into one operating system.
We don't ask your firm to rip out what works, and we don't reinvent software that already exists. We maintain a vetted stack across every layer of the front office and configure the right combination for your firm.
Voice & conversation
Enterprise-grade voice agents, call design, transfer logic, bilingual handling, recording and transcription.
Reasoning & language
Selected, configured and governed models — with closed knowledge, prohibited-topic rules and confidence thresholds.
Case & matter management
Integration with your existing legal case management platform: data mapping, matter creation, field hygiene.
CRM & nurture
Pipelines, lead stages, follow-up sequences and conversion logic that reflect how your firm actually sells.
Communications
Numbers, call routing, SMS, email, secure document links, payment links and consent handling.
Automation & reporting
Workflow orchestration between every system, plus the analytics layer that turns activity into a business KPI.
We are technology-agnostic — on purpose.
Our job is not to sell you one vendor's product. It is to select the platforms that fit your existing systems, security requirements and workflow, connect them, configure them around your practice, and stay accountable for the result. Third-party subscriptions may be included, rebilled or held directly by your firm depending on the platforms selected — and we tell you which is which before you sign anything.
Diagnose the leak. Then build around it.
We don't open with a product menu. We map how an inquiry moves through your firm today, find where it's lost, and build the system against that specific gap.
Diagnose
We walk the journey from first contact to signed engagement — volumes, live-answer rate, callback time, booking and show rates, follow-up reality, current front-office cost. You get the map whether or not you hire us.
Architect
Practice areas, intake questions, screening criteria, routing, escalation rules, disclosures, calendars, integrations and reporting — written down, approved by your firm, and scoped in a signed statement of work.
Implement
Configuration, knowledge preparation, phone, CRM, calendar and case-management integration, workflow automation, then scenario testing across every caller type and edge case before a single real call lands.
Operate
Staff training, monitored launch, acceptance sign-off — then ongoing monitoring, call review, workflow optimization, vendor coordination and a monthly conversion review. This is where the system gets better.
The whole front office, in one program.
An implementation fee for building the system, and a subscription for running, monitoring and continuously improving it. Defined usage allowances so the cost is predictable on both sides.
Legal Front Office AI
The full front office. For firms with real lead volume, active advertising and a funnel worth managing.
+ $2,497 / month managed
Book an intake audit →- Up to three practice-area intake modules
- Multiple attorneys and calendars
- Case management / CRM integration
- Existing-client concierge & routing
- Document, retainer and payment-link follow-up
- Bilingual operation & advanced escalation
- Conversion dashboard + monthly optimization
- Staff training, launch QA, 30-day stabilization
Multi-office & enterprise: multiple locations, high call volume, additional languages, complex or custom integrations, enhanced security review and custom service levels are scoped and quoted separately (typically from $25,000 implementation with a $4,000+ monthly service). Subscriptions include defined voice, messaging and support allowances; overages, additional practice areas, offices, numbers and non-standard integrations are priced separately and disclosed up front. Twelve-month initial term on the managed program. Third-party platform subscriptions may be included, rebilled or purchased directly by the firm depending on the technology selected.
You get a conversion dashboard — not a call log.
The reporting layer is what protects your investment. Every month we review the same numbers with you and change the system based on what they say — scripts, questions, cadence, routing, hours.
See a live walkthrough →Built for a regulated profession, not a demo.
A law firm cannot deploy a system that improvises. Scope, language, escalation and data handling are defined and approved by your firm before a single call is answered.
The system is restricted to approved intake and administrative functions. It does not assess case merit, quote fees, calculate deadlines, guarantee outcomes or promise representation. Legal questions escalate.
Firm-approved disclosures are used on every new-matter conversation. The system never makes statements that could be read as accepting representation or forming an attorney-client relationship.
Data minimization, role-based access, per-firm segregation, defined retention and deletion rules, and an approved vendor and subprocessor list. Nothing is shared between client environments.
Names and parties are captured and routed into your firm's existing conflict process. Preliminary capture is never represented to the caller as final clearance.
Jurisdiction-appropriate disclosure, consent capture, opt-out handling and retention rules configured per deployment — reviewed and signed off by your firm.
Defined pathways for distressed callers, emergencies, complex existing matters, repeated misunderstanding, and anyone who simply asks for a person. Every escalation is logged.
Closed knowledge base, tool restrictions, prohibited-topic rules and confidence thresholds. When the system doesn't know, it takes a message or transfers — it does not guess.
Fallback routing, alerting, retries, status monitoring and a documented manual procedure, so an outage never means an unanswered phone.
All scripts, questions, disclosures, escalation rules and knowledge are approved by the firm and remain under attorney supervision. Your firm owns the rules; we own making them work.
Where this pays for itself fastest.
We would rather tell you it's the wrong time than sell you an implementation that can't produce a return.
50+ inquiries a month
Enough volume that a percentage-point improvement in capture is worth real money — usually a firm of 3 to 30 people that is actively advertising.
Matter value above $3,000
When an average matter is worth thousands, recovering a handful of leads per month covers the entire program several times over.
An owner who wants visibility
Firms that want the intake funnel measured and managed — not just covered — get the most out of the reporting and optimization layer.
The objections, answered straight.
No. It removes the repetitive load — after-hours calls, overflow, first-pass qualification, reminders and follow-up — so your team spends its time on the conversations that need a person. Most firms start in hybrid mode, where the AI answers instantly and hands qualifying or distressed callers straight to your staff.
They get one. Escalation rules are defined by your firm: emotionally distressed callers, emergencies, existing complex matters, requests for an attorney and any caller who asks for a person are transferred or routed to your on-call path. Every escalation is logged so you can see how often it happens and why.
Never. It is scoped to approved intake and administrative functions only. It does not assess case merit, quote fees, calculate deadlines, promise representation or form an attorney-client relationship. Anything outside the approved scope is escalated to your team using your approved disclosure language.
We are technology-agnostic and we are transparent about it. We maintain a vetted suite across voice, model, CRM, case management, communications, automation and analytics, and select the combination that fits your existing systems, security requirements and workflow. You get one accountable relationship instead of six vendor contracts to manage yourself.
You could — the same way you could buy every business platform your firm uses directly. The difficulty was never the purchase. It is deciding what to use, configuring it around your firm, making the systems talk to each other, building the intake logic, training staff, measuring results and maintaining it as the firm changes. Your monthly covers the technology plus that management, integration, optimization and accountability.
A standard single-office implementation with up to three practice areas is 10 to 15 business days, starting from the point your firm supplies intake criteria, routing, calendar and CRM access, approved scripts and escalation rules. Simple call capture runs 3 to 5 business days. Multi-office, multilingual or custom-integration builds run 20 to 45 business days.
You get a conversion dashboard, not a call log: calls answered, response time, missed calls recovered, qualified inquiries, consultations booked, show rate, retainers sent and signed, intake completion and escalations. We review the same numbers with you every month and change the system based on what they say.
Your firm does. Each client runs in an isolated environment with its own numbers, knowledge base, credentials, logs and permissions. Retention, recording consent and deletion rules are configured to your jurisdiction and your policy before launch, and nothing is shared across firms.
Often, yes — and the existing spend usually funds a meaningful part of the program. But it doesn't have to. Some firms keep human answering for the front line and use us for intake, scheduling, follow-up and reporting behind it. The diagnostic tells us which is right for your firm.
Find out what your intake is really doing.
A 30-minute intake audit: we map how an inquiry moves through your firm today, show you where it's leaking, and tell you what it's worth to fix. You keep the map either way.