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Transforming Automotive Accessories,
Enhancing Customer Experience by 30%

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Action Trucks is a leading Canadian automotive accessories company known for its extensive product range
and nationwide retail presence. With decades of experience serving customers, the company sought to modernize its internal
operations and enhance the overall customer experience to maintain its competitive edge in the evolving market.

UX/UI Design

Web Development

$2.1M+

Company Revenue

40+

Years in Business

30+

Retail Stores

The Problem

Action Trucks, a Canadian automotive accessory company with 40+ years in business and 30+ stores, faced
operational hurdles affecting workflows and customer satisfaction
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Inefficient Installer Management

Customers faced difficulties scheduling installation appointments due to limited visibility into installer availability, causing delays and frustration.

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Fragmented Communication

Lack of seamless communication between customers, installers, and support teams resulted in misunderstandings and slow issue resolution

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Limited Data Insights

The absence of an integrated analytics system prevented Action Trucks from analyzing customer behavior & operational performance to drive improvements.

Our Solution

Cosnet delivered a robust e-commerce solution for Action Trucks with installer management, order tracking, analytics, and a seamless user experience.

Comprehensive Installer
Management System

01.User Roles & Access
Admin, Super Admin, Store Managers, Regional Managers, Installers, Accessory Specialists, and Order Desk staff each have tailored access with specific permissions to streamline workflows.
02.Booking & Scheduling
Customers can easily book installation appointments based on vehicle compatibility and installer availability, with real-time slot display and intelligent booking assignment to optimize scheduling.
03.Installer Availability & Tracking
Admins and managers can mark installer absences, track booking statuses (Unassigned, Assigned, In Progress, Completed), and monitor real-time updates from installers via desktop and mobile-friendly interfaces.
04.Notifications & Communication
Automated SMS and email notifications keep customers and installers informed about booking confirmations, reminders, and status changes, ensuring seamless communication.

Advanced Order Management & Tracking

01.Real-Time Order Updates
Customers and internal teams receive live updates on order status, parts availability, and installation progress.
02.Centralized Communication Hub
Connects customers, installers, and support staff to resolve queries quickly and efficiently.
03.Flexible Booking Management
Store managers can edit booking details, reassign installers, and manage appointments across multiple locations.

Robust Analytics & Reporting

01.Dashboard Insights
Global and branch-wise reports on bookings, installer performance, costs, and alerts provide actionable business intelligence.
02.Installer & Booking Reports
Track installer productivity, booking counts, revenue generated, and time spent, with exportable CSV reports for detailed analysis.
03.Customer Analytics
Manage customer lists with detailed booking history and communication preferences to tailor service delivery.

Secure, Scalable Backend & Platform

01.Role-Based Access Control
Granular permissions ensure data security and operational control for different user types.
02.Cloud-Enabled Infrastructure
Built on scalable technologies (Dot Net Core, Angular, Cloud services) to support growth and maintain high performance.
03.Data Privacy & Compliance
Robust encryption and compliance with data protection standards safeguard sensitive information.

Enhanced Customer & Installer Experience

01.Installer Panel
Dedicated portal with booking overview, status updates, and clock-in/out features accessible via unique links or login.
02.Multi-Device Compatibility
Platform optimized for desktops and mobile devices, allowing field installers and managers to operate efficiently anywhere.
03.Intelligent Recommendations
Automated suggestions to optimize installer schedules and maximize resource utilization.

Impact and Results

The solution Cosnet provided significantly enhanced Skybags' e-commerce operations, leading to measurable improvements.
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Streamlined Operations

The installer management system simplified booking processes, reduced scheduling conflicts, and improved overall operational efficiency.

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Improved Customer Satisfaction

Enhanced transparency and communication led to faster responses, better service, and higher customer retention.

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Data-Driven Optimization

Real-time insights enabled Action Trucks to adjust product lines, marketing campaigns, and operational strategies effectively.

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Scalability

The platform can handle large volumes of users and orders, supporting continued growth across Canada.

Techstack Used

Frontend & Backend Development

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Database,Cloud & Security

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Communication & Analytics

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Have a closer look at how our design philosophy further fueled this success.

Design philosophy
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