01
Simple rider access
Users needed to find, unlock, book, ride, and pay for e-bikes with minimal friction.
Case study · Connected e-mobility
Connecting riders, fleets, and partners through one e-mobility platform.
Cosnet designed a connected digital ecosystem spanning rider journeys, e-bike booking, fleet operations, partner management, pricing controls, geo-fencing, payments, and a scalable customer-facing website.
Product designMobile app developmentWeb platformOperations system
2,300T+
CO₂ emissions cut
25K+
E-bike riders
1M+ km
And counting
Project overview
From operational need to a working digital system.
Elby Mobility needed an experience that made e-bike access simple for riders while giving administrators and third-party partners the tools required to manage fleets, pricing, zones, and transactions.
Elby Mobility · Connected e-mobility
The challenge
The friction behind the business problem.
We mapped the user, operational, data and growth constraints before defining the solution.
02
Fleet control
Operations teams required visibility into bikes, rides, maintenance, users, and commercial activity.
03
Partner flexibility
Hotels, universities, and other partners needed independent fleet, pricing, zone, and customer controls.
Our solution
A connected experience, not a collection of isolated features.
We created connected rider, admin, and partner experiences with a shared operational core and scalable web and mobile interfaces.
Rider application
Location discovery, booking, QR-based access, ride management, and payment workflows simplify the customer journey.
Super-admin control
Fleet, pricing, geo-fencing, users, partners, and transaction data are managed centrally.
Third-party partner panel
External organisations can manage their own bikes, customers, pricing, and service zones.
Customer-facing website
Product and service storytelling supports both individual riders and business partnerships.
How the solution creates value
Product design
Mobile app development
Web platform
→
Elby Mobility platformExperience · workflows · data · operational control
→
Increased adoption
Efficient fleet operations
New partner revenue
Impact
Designed to improve the work that matters every day.
The final system connects user experience with measurable operational and commercial value.
Increased adoption
A simpler customer journey made shared e-mobility more practical for everyday users.
Efficient fleet operations
Central tracking and controls reduced manual operational overhead.
New partner revenue
Independent management tools made it easier to onboard and support commercial partners.
Scalable expansion
New bikes, locations, zones, and partnerships can be added as the network grows.
Technology
A practical stack selected around scale and maintainability.
Technology choices were aligned to the workflows, integrations, internal capability and long-term product direction.
Experiences
Core platform
Mobility
Commerce
Delivery process
Structured enough for control. Flexible enough for real product work.
01
Mobility journey discovery
02
Rider and operator UX design
03
Core platform engineering
04
Partner workflow rollout
05
Operational iteration and scale
Questions
What teams usually ask about this case study.
Cosnet worked across the rider application, customer website, super-admin system, and third-party partner panel.
The experience supports nearby location discovery, booking, QR-based access, ride management, and payment workflows.
Partners can control their fleet, users, pricing, geo-fenced areas, and ride activity through a dedicated panel.
Its shared operational core allows Elby to add bikes, locations, partners, and service areas without rebuilding the experience for each rollout.
Related work
Explore more products delivered for real-world operations.
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