01
User accessibility
Complex journeys could prevent patients from booking and completing consultations confidently.
Case study · Digital healthcare
Making remote healthcare easier to access across India.
Cosnet supported a nationwide telemedicine initiative with user-centred interfaces, multi-device access, connected appointment and consultation workflows, and a scalable digital foundation for patients and healthcare providers.
UX/UI designWeb developmentApplication developmentHealthcare workflows
200M+
Teleconsultations
110K+
Patients served daily
1,000+
Locations represented
Project overview
From operational need to a working digital system.
eSanjeevani connects patients and healthcare professionals through remote consultations. The digital experience needed to remain understandable, dependable, and accessible across diverse devices, regions, and levels of digital literacy.
eSanjeevani · Digital healthcare
The challenge
The friction behind the business problem.
We mapped the user, operational, data and growth constraints before defining the solution.
02
Rural and multi-device reach
The service needed to work for users with varied devices, connectivity, and digital familiarity.
03
Connected healthcare workflows
Appointments, consultations, records, prescriptions, and provider activity required dependable coordination.
Our solution
A connected experience, not a collection of isolated features.
We focused on accessible patient and provider journeys supported by connected appointment workflows, secure data exchange, and scalable application infrastructure.
Simplified consultation journeys
Clear interfaces support appointment booking, remote consultation, and access to relevant medical information.
Multi-device access
Responsive experiences support phones, tablets, and desktop environments.
Regional accessibility
Language-aware and straightforward interaction patterns help reach a broader population.
Secure operational foundation
Scalable services support consultation activity and the controlled exchange of sensitive healthcare information.
How the solution creates value
UX/UI design
Web development
Application development
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eSanjeevani platformExperience · workflows · data · operational control
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Wider healthcare reach
Reduced travel burden
Operational efficiency
Impact
Designed to improve the work that matters every day.
The final system connects user experience with measurable operational and commercial value.
Wider healthcare reach
Remote consultation workflows expanded access beyond traditional physical facilities.
Reduced travel burden
Patients can connect with healthcare professionals without unnecessary long-distance travel.
Operational efficiency
Digital scheduling, consultation, and record workflows reduce administrative effort.
Higher adoption potential
Simpler interfaces and multi-device support make the service more approachable for diverse users.
Technology
A practical stack selected around scale and maintainability.
Technology choices were aligned to the workflows, integrations, internal capability and long-term product direction.
Experience
Healthcare
Platform
Data
Delivery process
Structured enough for control. Flexible enough for real product work.
01
Patient and provider journey mapping
02
Accessibility-led interface design
03
Connected workflow engineering
04
Security and scale testing
05
Deployment and adoption support
Questions
What teams usually ask about this case study.
The digital service supports patients, doctors, and healthcare teams involved in remote consultation and related operational workflows.
The experience was simplified for varied levels of digital familiarity and designed for phones, tablets, and desktop devices.
The solution supports appointment scheduling, consultations, notifications, medical information exchange, and related provider operations.
Yes. A national telemedicine service requires infrastructure and workflows capable of supporting very large and changing usage volumes.
Related work
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