Revolutionizing E-Commerce with Seamless
Integration for a Premium Travel Brand
a vision to streamline its online presence and improve user experience, Skybags partnered with Cosnet to
develop an integrated e-commerce solution that delivers a seamless shopping experience. The platform not
only enhances customer interaction but also supports smooth order fulfillment and inventory management.
UX/UI Design
E-commerce Development
Integration & Automation
5M+
96.9K
25%
The Challenge
User Experience
The existing e-commerce platform had an outdated interface, leading to poor customer interaction and higher bounce rates.
Inventory Management
Manual processes in inventory management caused delays in product availability updates, leading to customer dissatisfaction.
Order Fulfillment
The lack of a seamless and integrated order management system resulted in frequent delays and occasional errors in order processing.
Multi-channel Integration
With presence across sales channels like Amazon and Flipkart, managing listings and inventory was cumbersome and time-consuming.
Our Solution
Cosnet provided Skybags with a comprehensive, integrated e-commerce solution to address the challenges they were facing.
UI/UX Redesign
A fresh, responsive design was implemented to enhance customer experience on both desktop and mobile. The interface was simplified to ensure easy navigation and smooth checkout.
Mobile Friendly
Given the growing trend of mobile shopping, the site was optimized for mobile, ensuring a smooth experience on all devices.
Order Management Integration
We integrated the Skybags platform with their existing ERP system for real-time inventory management and order processing, reducing errors and delays.
API Integrations
We connected Skybags’ e-commerce website with marketplaces like Amazon and Flipkart for seamless product catalog management and stock updates, improving operational efficiency.
Payment Gateway Integration
We streamlined the payment process by integrating a secure and reliable payment gateway for a hassle-free transaction experience.
Real-Time Syncing
Inventory levels were automatically synced with the e-commerce platform and third-party marketplaces to ensure accurate stock information.
Automated Catalog Updates
We developed a system to auto-update product information, including prices and descriptions, across all platforms, ensuring consistency and reducing manual work.
Integrated Shipping Solutions
We integrated Skybags with various third-party logistics providers to automate shipping and tracking, providing customers with real-time updates.
Return & Refund Process
An automated system was implemented to handle returns and refunds, improving the customer service experience.
Impact and Results
Improved User Engagement
The new, user-friendly design resulted in increased time on site and reduced bounce rates.
Faster Order Fulfilment
By integrating order management systems and automating processes, Skybags reduced order processing times, leading to faster delivery
Expanded Market Reach
The seamless integration with third-party marketplaces helped Skybags expand its reach, increasing sales volume.
Increased Customer Satisfaction
Real-time inventory syncing and faster order fulfillment contributed to higher customer satisfaction and retention.
Techstack Used
Frontend & Backend Development
Database & Analytics
Have a closer look at how our design philosophy further fueled this success.
