01
Outdated shopping journey
The interface needed a clearer, faster experience across desktop and mobile devices.
Case study · Enterprise e-commerce
Connecting commerce, inventory, marketplaces, fulfilment, and returns.
Cosnet delivered a responsive e-commerce experience that connected customer journeys with real-time inventory, marketplace integrations, payment, shipping, order processing, returns, and catalogue operations.
UX/UI designE-commerce engineeringSystems integrationAutomation
5M+
Pieces sold
96.9K
Monthly traffic
25%
Increase in sales
Project overview
From operational need to a working digital system.
Skybags needed to modernise a premium retail experience while reducing the operational friction created by manual catalogue, stock, order, marketplace, and fulfilment processes.
Skybags · Enterprise e-commerce
The challenge
The friction behind the business problem.
We mapped the user, operational, data and growth constraints before defining the solution.
02
Inventory inconsistency
Manual updates could create gaps between actual availability and what customers saw online.
03
Multi-channel complexity
Products and stock had to remain aligned across the main store and marketplaces such as Amazon and Flipkart.
Our solution
A connected experience, not a collection of isolated features.
We connected the customer-facing storefront with operational systems and third-party services to create a more dependable end-to-end commerce workflow.
Responsive commerce UX
A refreshed interface simplified product discovery, navigation, checkout, and mobile shopping.
ERP and inventory sync
Real-time integration improved stock accuracy and reduced manual availability updates.
Marketplace APIs
Catalogue and inventory data were connected with external sales channels for more consistent operations.
Fulfilment and returns automation
Payment, shipping, tracking, return, and refund workflows were integrated into the platform.
How the solution creates value
UX/UI design
E-commerce engineering
Systems integration
→
Skybags platformExperience · workflows · data · operational control
→
Improved engagement
Faster fulfilment
Expanded market reach
Impact
Designed to improve the work that matters every day.
The final system connects user experience with measurable operational and commercial value.
Improved engagement
A clearer shopping journey increased usability and reduced avoidable friction.
Faster fulfilment
Connected order operations reduced delays and manual handoffs.
Expanded market reach
Marketplace integration made multi-channel selling easier to manage.
Higher satisfaction
Accurate inventory and better order visibility created a more dependable customer experience.
Technology
A practical stack selected around scale and maintainability.
Technology choices were aligned to the workflows, integrations, internal capability and long-term product direction.
Commerce
Enterprise
Channels
Transactions
Delivery process
Structured enough for control. Flexible enough for real product work.
01
Commerce and operations audit
02
Customer journey redesign
03
Integration architecture
04
Storefront and workflow engineering
05
Testing, rollout and optimisation
Questions
What teams usually ask about this case study.
The solution connected e-commerce with inventory, ERP, marketplaces, payment, shipping, order processing, tracking, returns, and refunds.
Real-time syncing reduced reliance on manual updates and helped align availability across the main store and external marketplaces.
Yes. The customer journey was redesigned responsively for smoother navigation, product discovery, and checkout across devices.
Automated catalogue and inventory updates reduced duplicate work and supported more consistent selling across channels.
Related work
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